Shipping policy
At Sansa - The Fabric Store, we are committed to delivering high-quality fabrics right to your doorstep with utmost care and efficiency. Below is our detailed shipping policy to ensure a seamless shopping experience for you.
1. Processing Time
- Order Processing: Orders are typically processed within 1-2 business days (excluding weekends and holidays) from the date of purchase.
- Cut-off Time: Orders placed after 5 PM (Local Time) or on weekends will be processed the following business day.
- Custom Orders: For personalized or custom fabric orders, please allow an additional 3-5 business days for production before shipment.
2. Shipping Rates and Delivery Estimates
- Domestic Shipping (Within [Your Country]):
- Standard Shipping: Delivered within 5-7 business days after processing. Shipping charges will be calculated at checkout based on order weight and destination.
- Express Shipping: Delivered within 2-3 business days. Additional charges apply.
- International Shipping:
- We ship to selected international locations. Delivery times may vary between 10-20 business days depending on the destination.
- Shipping rates are calculated at checkout based on the weight of the order and the destination country.
- Customs, Duties, and Taxes: International customers are responsible for any customs fees, duties, and taxes that may apply.
3. Free Shipping
- Free Standard Shipping is available on orders over [Insert Amount] for domestic shipments.
- For international orders, free shipping is offered on purchases exceeding [Insert Amount].
4. Shipment Tracking
- Once your order is shipped, you will receive a confirmation email with a tracking number to track the shipment’s progress.
- Please allow 24-48 hours for the tracking information to update once the package is dispatched.
5. Shipping Restrictions
- Unfortunately, we do not ship to P.O. Boxes or APO/FPO addresses at this time.
- Certain remote areas or regions may experience extended delivery times due to limited carrier availability.
6. Lost or Delayed Packages
- Sansa - The Fabric Store is not responsible for any packages lost or delayed in transit. However, if you have not received your order within the estimated timeframe, please reach out to our customer support team at sansafabricstore@gmail.com for assistance, and we will do our best to resolve the issue.
7. Damaged or Incorrect Orders
- If you receive a damaged package or an incorrect order, please notify us within 48 hours of delivery at sansafabricstore@gmail.com. We will arrange for a replacement or refund as quickly as possible.
8. Changes to Shipping Information
- If you need to make changes to your shipping address after placing an order, please contact us immediately at sansafabricstore@gmail.com. Once the package has been dispatched, we are unable to alter the shipping address.
If you have any further questions about our shipping policy, feel free to contact us at sansafabricstore@gmail.com. Thank you for shopping with Sansa - The Fabric Store!